Dear Customer,

Thank you for your order.  We are happy to be able to serve you.  Below are the procedures for both a USA and Worldwide repair and return.  We Offer Repair Service in North America, South America, Europe and many other countries.

This letter addresses a broken LCD display ONLY.

SEND US AN EMAIL THAT YOU HAVE SHIPPED YOUR GPS TO US SO THAT WE CAN EXPECT IT.

Procedure for Returning GPS Units from USA For LCD Repair.

NOTICE:  ONLY ship to us your defective GPS.  Our Repair Service includes all the items that we need to return to you a "Plug and Play" Repaired Unit.

OUR REPAIR SERVICE WILL INCLUDE

-- Replacing your broken LCD screen display. 

1) Please make sure that you ONLY return the GPS and the SD or SDHC card installed in your GPS for repair.  We do not need any accessories. We suggest that you package each unit in plastic wrap and use US Post Office Priority Mail and a Delivery Confirmation.  The SMALL FLAT RATE BOX works well AND PLEASE SEND US AN EMAIL THAT YOU HAVE SHIPPED YOUR GPS TO US SO THAT WE CAN EXPECT IT.

Please do not send the original retail package as we cannot return this to you.  Only return the unit itself.

PLEASE DO NOT SHIP BY FEDEX .. WE ARE EXPERIENCING TOO MANY PROBLEMS WITH DELIVERIES.

2) Please ship your unit to us WITHOUT any batteries installed.

3) Please transfer your routes, waypoints, geocaches, and trails to VantagePoint as we cannot guarantee that we can preserve this data.  We will try but we cannot guarantee that this data will be deleted.

4) Please ship your unit to:

            Gelb Organization, LLC
            92 Hemlock Terrace
            Wayne, New Jersey, USA
            07470-4343

            Att'n: Jungle Ghost Triton Repair Center

Regards,

Technical Support Staff

JG