We can repair and disinfect your computer for anyone who
downloaded and installed this defective virus.
The
Virus Has Been Identified
The
Virus as it applies to a MPU GPS unit, interfers with the normal operation of the GPS and
can be transmitted to your Computer.
This
kind of software usually arrives in the form of an download from a website and contains
code illegally injected into a legitimate MPU (GPS), Computer, Smartphone, etc.
What does this Virus do?
– Steal hard disk space and memory, slowing down or completing stopping the PC or MPU
of the GPS
-
Locking up the INDEX of date feature of the MPU's images
-
Disrupts Satellite Reception (Cause of the famous NO-FF error or inability for the
Explorist X10 to collect Satellite data.)
- Has a Timer mechanism to postpone malicious engagement.
–
Corrupting or deleting data
– Compromising the entire system by providing remote access to hackers
– Stealing passwords and other sensible information
– Installing other unwanted software
In conclusion .. WE ADVISE THAT THE PROBLEM BE REPAIRED!!
Update as of June 12, 2017
If you have installed any of these
versions.
eXplorist_710_7.29
eXplorist_610_7.28
eXplorist_510_7.27
These releases can cause problems at any time.
THE VIRUS HAS BEEN TIED INTO THE DATE/TIME
ELEMENT OF THE GPS.
Some
users have assumed that if you reload an older firmware version it will overwrite the bad
firmware. NOT TRUE!!
The
only way to return your GPS to normal and remove the virus is to REMOVE the bad version
and reinstall an authorized new genuine version of the correct latest version for the
Explorist which are:
eXplorist
710_7.26
eXplorist 610_7.25
eXplorist 510_7.24.
Please
be advised that overwriting the Virus Firmware with an old backed up copy can cause a
severe problem.
Many changes have taken place and your old backup copy CAN
CAUSE an iBoot error. [Please read up on the iBoot problem in the Explorist Forum.
An iBoot X10 CANNOT BE REPAIRED.]
For
example, we can only tell you that a significant change took place in Versions
6.53//6.52//6.51. Some customers backups are so old that using an older backup copy
created an iBoot GPS problem.
THE
ULTIMATE SOLUTION IS FOR YOU TO LET US CLEAN UP YOUR GPS. In order to
eliminate the virus we have to reformat the GPS and completely reload a special version.
Our
repair process will still retain your GPS Serial Number so any maps you have will still be
accepted by the GPS.
If you have any of these problems and have installed the
eXplorist_710_7.29
eXplorist_610_7.28
eXplorist_510_7.27
firmware
versions and wish us to repair this problem please order a Service Ticket.
Our service policy states that if we cannot repair your
unit we will refund the service charge less the postage to return the unit to you.
INSTRUCTIONS FOR ORDERING SERVICE
FOR REPAIR YOU MUST FIRST PURCHASE A "SERVICE TICKET" BY
PLACING AN ORDER HERE.
AFTER YOU PURCHASE YOUR "SERVICE TICKET" WE WILL SEND YOU
INSTRUCTIONS FOR PACKAGING AND MAILING YOUR UNIT TO US FOR SERVICE. WE WILL ALSO
INCLUDE INSTRUCTIONS TO ELIMINATE ANY DUTY AND TAX COSTS ON THE RETURN PACKAGE.
NOTE: OUR SHIPPING INSTRUCTIONS WILL EMPHASIZE THAT WE DO NOT WISH
YOU TO SEND US THE GPS UNIT IN ITS RETAIL BOX. WE WILL BE RETURNING THE UNIT TO
YOU USING USPS PRIORITY (DOMESTIC AND INTERNATION MAIL). THIS TYPE OF PACKAGING DOES
NOT ALLOW ENOUGH ROOM TO INCLUDE THE RETAIL BOX.
